Product Support

Our National Service Centre offers a 24 hours a day, 7 days a week, 365 days of the year nationwide service to our customers.

At Ultra Refrigeration Ltd, customer service excellence is a priority. We have a wide range of services to offer our clients - nationwide and 365 days of the year.

How Ultra can support your business

  • Dedicated call management teams.
  • A bureau offering remote monitoring of refrigeration, and mechanical and electrical assets across the UK.
  • In-house technical experts providing remote support to our field teams.
  • Managed service levels, ensuring client calls are handled quickly and efficiently.
  • On-call support teams available 24/7, ensuring customer satisfaction at all times.

Right Engineer, first time...

Our National Service Centre uses the latest technology, allowing us to manage and deploy our field teams in a live environment, driving our ethos of 'right engineer, first time'.

Contact us to find out how we can help your business.



Our Design team is headed up by Steve Shipp – Ultra’s Managing Director, who is supported by a team of designers and engineers that all work together in designing bespoke solutions for a range of clients. Solutions can be simple and very complex in difficult business settings and locations.


We offer at range of maintenance and call out options to suit your individual business needs. Regular air-conditioning and scheduled servicing will save money, and ensure your hardware continues to perform for many years after installation and with some of our bespoke solutions like I-Air work so effectively, little repair and or maintenance is required.

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